Terms -Payment may be made with Visa, MasterCard, Discover or AMEX. In-house accounts may order according to our predefined terms. Other payment methods must be pre-approved by C R Hill Company. All orders must be accompanied by customer name, mailing address, billing address, and telephone number. - Credit card purchases must also include acct#, expiration date, card holder name, and security code. If you have a customer account & would like to charge your online order to your account, please give us a call to verify before/after you submit the order.
Shipping - Most orders are shipped same day via United Parcel Ground Service. Next day and second day air are also available upon request. We will select the best UPS shipping service whenever possible unless otherwise instructed at the time the order is placed. We charge shipping and handling fees on all orders. Charges are FOB shipping point and can vary greatly depending on weight, shipping method, and destination. Minimum UPS shipping charge is $6.50. Shipping charges at checkout are approximate. We will add shipping charges if needed at time of shipment. You may call or e-mail for your exact total.
Back Orders - Items not currently in stock will be placed on backorder unless otherwise requested. Backorders receive priority when restocking shipments arrive. Backordered items will be indicated on the invoice. An e-mail will be sent to you if your order is held for backorder.
Damaged Shipments - If a shipment is damaged, opened, or tampered with in transit, YOU must contact the carrier immediately and file a claim. Retain all cartons and packaging materials until after an inspection of the damaged shipment has been made.
Returns - We will take returns on merchandise provided they are unused, undamaged, and in their original packaging. We will not take returns on special order items or discontinued items. A return authorization number must be obtained from C R Hill Company. This number must be placed on the outside of the package (next to label is best). Returns must be sent back within 14 days of receiving the return authorization number. Returns must be placed in a sturdy carton or box. Returns without an authorization number will be refused. The returns should include a copy of the invoice of sale and a note of explanation. All shipping and insurance costs are the customer's responsibility. Returns made within thirty (30) days may be returned for credit toward future purchases. Returns made after thirty (30) days will incur a 20% restocking fee. No returns will be accepted after ninety (90) days.
Warranty - All warranties, expressed or implied, lie with the product's manufacturer.
Special Orders - All special orders are NON-RETURNABLE and NON-EXCHANGEABLE. NO EXCEPTIONS.
Sales Tax - Sales tax will be charged on all orders within the state of Michigan unless we have the appropriate tax exempt information on file.
Miscellaneous - C.R. Hill Company is not responsible for typographical errors or omissions. This includes C.R. Hill Company PRICING.